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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Product Management Director for Digital Platform Services will lead global innovation and execution of Salesforce's digital experience. They'll champion top-notch technology, including Salesforce's own platform, ensuring seamless and engaging connections for visitors, prospects, customers, and trailblazers worldwide.In this role, the Product Management Director will work closely with counterparts in identity, lead processing, and analytics. They will participate in a project around modernizing lead-generating forms as well as streaming interactions to Salesforce's own DataCloud in addition to multiple other listeners inclusive of Google Analytics 4, Optimizely Feature Experimentation, and Salesforce Marketing Cloud Personalization.
The Product Management Director will be responsible for delivery through project execution and deployment in scrum-agile work practice. This product role is also responsible for effective executive collaborator engagement, maintaining a product roadmap, and influencing product leadership.
Responsibilities

• Define and own product vision, strategy and roadmap for a new digital platform service
• Drive end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics.
• Lead teams responsible for driving the broader digital technology roadmap at Salesforce, including Salesforce on Salesforce and vendor review, selection, and oversight
• Authors and maintains the backlog for a successful engineering team
• Provide regular updates to leadership, advancing items when needed but with presence and relationships to identify and resolve most issues independently
• Knowledgeably and optimally present our strategy, roadmap, and current progress/actions to diverse audiences inclusive of senior executives, collaborators, peers, customers, and partners
• Foster, facilitate, and furnish, timely decision-making across a broad network of collaborators, delivery partners, and operational teams.
• Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure points for each.
• Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating the delivery of complex, multi-year initiatives
• Represent and lead diverse delivery functions in program/project core team and executive meetings.
• The position collaborates with other global locations and requires a flexible work shift schedule for some meetings.
• Collaborate with partners and collaborators to build a shared understanding of product vision and to gain alignment on the roadmap and solution strategy.

Required Skills/ Experience:

• Minimum of 12 years of Product Management experience in platforms and marketing technologies
• Minimum 8 years of leadership with product, architecture, and technology implementation
• B.A., B.Sc. or equivalent
• Deep experience in consumer experience, marketing, and digital engagement technologies
• Passion for data-driven and decisions
• Expertise at delivering web experiences at a high scale.
• Familiarity with cloud infrastructure and server-less applications
• Familiar and comfortable with agile/scrum development methodologies
• Able to put their hands-on experience to use and work as an individual contributor
• Communicate with business as well as technical audiences. Able to write clear and concise documentation, user stories, and excellent written and spoken communication skills
• Function independently and as part of a team under daring deadlines in a (really) fast-paced environment, convey a strong professional image, exhibit interest and positive demeanor toward all assigned work, and strive for continuous improvement. The successful candidate will enjoy the risk and opportunity of sophisticated technology development
• Impressive presentation abilities and experience communicating and convincing audiences from analysts to C-suite
• Travel requirements: less than 15%

Desired Skills/Experience:

• Familiarity with machine learning models for sales operations and content personalization.
• Familiarity with enterprise data and platform event streaming solutions.
• Familiarity with content management and delivery.
• Experience in professional services roles/engagements
• Agile/Scrum certifications
• Background in technology consulting

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