Your Mission

Join SADA as a Account Manager, you will serve as the primary liaison for a portfolio of designated customers, assuming responsibility for their overall satisfaction and growth. Collaborating closely with customers, you will delve into their business needs and objectives, crafting and implementing customized solutions that harness the power of Google Cloud Platform (GCP) and Google Workspace products.

Pathway to Success 

#ThinkOneStepAhead: We are dependable, efficient individuals who get things done right. We don’t wait to be told what to do; we take initiative. We are exceptionally self-managing, resourceful, and creative. In short, we want to be the ones blazing the trail, not the ones following it.

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.

Expectations

Required Travel - 10% travel to customer sites, partner offices, conferences, and other related events across the US and Canada.

 Customer/Partner Facing - You will interact with customers and partners on a daily basis. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.

Onboarding/Training -The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.

Responsibilities:

• Cultivate and maintain customer relationships, ensuring exceptional satisfaction and loyalty
• Identify and pursue cross-selling, up-selling, and new business opportunities
• Craft and execute sales strategies to achieve individual and team quotas
• Oversee the customer lifecycle, ensuring seamless transitions
• Provide ongoing customer value through business reviews, escalation management, and providing additional resources for customers
• Connect SADA customers with technical SMEs as needed to drive value and growth
• Collaborate closely with internal teams to guarantee customer success

Qualifications:

• Bachelor's degree in a relevant field
• 3 years of experience in sales, customer success, or account management
• Unwavering commitment to achieving sales quotas
• Exceptional communication and interpersonal skills
• Ability to work independently and manage multiple projects
• Comprehensive understanding of business fundamentals
• Familiarity with GCP and Google Workspace products