13 it help desk manager Jobs in orlando, fl
Mastech Digital is Hiring a Service Desk Analyst Near Orlando, FL
Job Title: Service Desk Specialist
Job Location : Orlando, FL
Support affiliates by assisting with IT services such as hardware and software troubleshooting, printing, file sharing, etc.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Installs new personal computer systems
- Reviews, monitors, and upgrades personal computer systems
- Installs software
- Maintains software
- Trains users on software usage
- Troubleshoots and administers printers, copiers, fax machines, and other IT equipment
- Troubleshoots and administers telephone sets
- Assists and/or orients new hires with the initial usage of information systems hardware and software
- Inventories company assets such as hardware and software
- Troubleshoots and resolves trouble tickets entered into the help desk software
- Perform other such duties as may be required.
KNOWLEDGE, SKILLS & EDUCATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: An Associates (AS) in Information Technology with 2 years of IT related experience OR equivalent combination of education and experience in IT.
- Security experience
- Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: Complete knowledge of PC software and hardware configurations. Thorough knowledge of Microsoft Windows, Networking, Anti-Virus, e-Mail, and Microsoft Office. Must be able to configure and troubleshoot printers in a network environment.
Job Summary
Full Time
$71k-89k (estimate)
04/27/2024
05/16/2024
mastechdigital.com
RAGHUNATHPUR, UTTAR PRADESH
500 - 1,000
1986
SAMEER SRIVASTAVA
$5M - $10M
IT Outsourcing & Consulting
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The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
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Step 3: View the best colleges and universities for Service Desk Analyst.
