12 Help Desk Analyst Jobs in Orlando, FL
AceApplications is Hiring a Help Desk Analyst Near Orlando, FL
- These will be onsite positions for a long term duration of at least one year with very likely yearly extensions. Interviews are conducted in person, and will be tested on basic technical knowledge.
Summary:
The Help Desk Analysts will:
- Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems
- Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
Job Description:
- Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
- Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
- Utilize excellent customer service skills and exceed customer's expectations
- Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
- Apply excellent written and verbal communication skills to convey technical and non-technical terms
- Ability to document technical procedures/solutions to update Support Center documentation
- Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
- Knowledge of MS Exchange, Active Directory, and Network protocols
- *Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
- Responsible for traveling to remote sites. After hours (on-call) weekly rotation
- Valid driver license and ability to lift up to 50 lbs.
Minimum Qualifications:
- Associate's degree from an accredited institution in Information Technology or closely related field
- This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment
- One-year of fieldwork IT technical experience in an enterprise support center environment
- Valid driver license and reliable transportation
- Must have a clear and easily understood speaking voice
- A Certified or working towards A Certification a big plus
Additional Technical Preference:
- Active Directory and Exchange
- Network troubleshooting (Ping, NSLookup, Tracert)
- File permissions
- Knowledge of Database Client configuration (ODBC)
- Anti-virus support
- Basic knowledge of IT security (Firewalls, Certificates)
- Apple Mac support a plus
- Print servers, Network Printer management
Job Types: Full-time, Contract
Pay: $20.00 - $21.00 per hour
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
License/Certification:
- Driver's License (Required)
- CompTIA A (Preferred)
Ability to Commute:
- Orlando, FL 32839 (Required)
Ability to Relocate:
- Orlando, FL 32839: Relocate before starting work (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Job Summary
Full Time | Contractor
$53k-66k (estimate)
03/25/2024
07/20/2024
aceapplications.com
Orlando, FL
<25
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The job skills required for Help Desk Analyst include Help Desk, Customer Service, Active Directory, Microsoft Office, VPN, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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