Introduction

Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract positions in Orlando, FL. These will be onsite positions for a long term duration of at least one year with very likely yearly extensions.

Summary:

The Help Desk Analysts will:

• Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems
• Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:

Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.

Software: Windows OS, Microsoft Office, applications, VPN, Netmotion

Job Description:

• Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
• Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
• Utilize excellent customer service skills and exceed customer's expectations
• Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
• Apply excellent written and verbal communication skills to convey technical and non-technical terms
• Ability to document technical procedures/solutions to update Support Center documentation
• Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
• Knowledge of MS Exchange, Active Directory, and Network protocols
• Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
• Responsible for traveling to remote sites. After hours (on-call) weekly rotation
• Valid driver license and ability to lift up to 50 lbs.