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Introduction
Visium Resources has been asked to identify qualified candidates for this Service Desk Technician position. This position is a contract opportunity, which is located in Orlando, FL and will be on-site.
The position is expected to last 3 months and is part of a "refresh" project.
The Service Desk Technician role is responsible for monitoring the ticket queue and work / resolve L1 tickets while assigning L2 tickets to the appropriate teams.
The technician is also responsible for supporting the end-user working environments, including all end user devices on 'this side of the wall' or internal to the corporate firewall.
They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones, and VOIP desk phones.
The focus is on making sure the company's desktop computing environment is stable, secure and performing optimally. The service desk technician is responsible for the operational efficiency of these systems.
The Service Desk technician is expected to provide a high level of customer service.
Essential Functions / Key Areas of Responsibility
Must be able to analyze, diagnose and resolve complex end user problems and suggest scalable corrective solutions. This technician will be expected to prepare, maintain and uphold logging and reporting procedures and monitor desktop operations via ticketing system.
This role is expected to be proactive in managing the customer computing experience - must be able to execute plans and implement streamlined / automated, technical infrastructure projects to refresh supported systems.
This person will be expected to operate as first and second level support to end-users running workstations and laptops and extend / simplify remote support for global users.
Pertaining to complex operational issues, must be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users and then coordinate with computer specialists to resolve technical problems.
Must be able to document, execute, and maintain desktop security standards as per IT security policies and handle system administration of enterprise desktop asset management software tools.
Duties include :
Required Skills (top 5 Must Haves) :
or an equivalent combination of education and experience.
Working knowledge of Linux network fundamentals with proven experience in Windows technologies. Formal Windows classroom training and certifications from Microsoft technologies are a plus.
The ability to perform Windows network administration tasks is critical to the position and a broad knowledge and understanding of the entire Windows work environment is required.
Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.
Requirements include :
Associates Degree in Information Technology
Preferred Qualifications
Regulatory Compliance Requirements :
Last updated : 2024-05-12
Full Time
$49k-62k (estimate)
05/14/2024
05/21/2024
myvisium.com
Maitland, FL
100 - 200
The job skills required for Service desk technician include Service Desk, Active Directory, Operating System, Microsoft Office, Written Communication, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.