Job Description:
DRMP's vision is to be one of the most valued and trusted resources for the planning and development of infrastructure throughout the southeastern United States. In order to do this, we need to have support teams in place to make sure we deliver services seamlessly. If you're just getting started in the area of Information Technology/Information Systems, we'd love to speak with you about joining our team. As DRMP continues to grow, you're valued skillset will be developed, providing continued professional opportunities throughout the company.
DRMP is a multi-discipline firm serving clients in the public, private and industrial sectors in the development of infrastructure for the community-at-large and has been in business since 1977. DRMP currently employs 500 professionals in 18 office locations spread strategically across our service areas. Today, DRMP is ranked among Engineering News-Record’s “Top 500 Design Firms” in the United States and has received numerous awards locally and nationally for engineering achievements. As we continue to grow, we seek to add talented and motivated individuals to work on exciting projects while maximizing their personal growth potential. DRMP is where talent and a strong work ethic are rewarded by opportunity and advancement within the company.
DRMP Offers:

• Excellent compensation package
• Outstanding holiday and paid-time-off programs
• 401(k) Plan and Match
• Career Path Development Program (Management & Technical Career Tracks)
• Mentorship Program
• Tuition Reimbursement
• Competitive health and dental insurance premiums
• Variety of voluntary benefit options
• Company-furnished life insurance
• Flexible spending account

Job Requirements:
As a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software, and supporting local and remote end-users. Your tasks will include general end-user support and performing hardware/software maintenance, upgrades, and configurations.
In order to be successful in this role, you must have the ability to multi-task and support user issues via telephone and remote access applications. *You will also be responsible for providing first-level support to users for various desktop applications, operating system issues, as well as user settings.
Your Responsibilities:

• Primary position responsibility is supporting end-users and customer service.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Follow Help Desk operating procedures; accurately resolve and document all tickets using a ticket tracking system.
• Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources.
• Configure, support, troubleshoot, and resolve issues associated with desktop and laptop computers, printers, remote access, and file shares.
• Configure, support, troubleshoot, and resolve issues associated with Microsoft Office 365 and other applications.
• Configure, support, troubleshoot, and resolve issues associated with Audio Visual and video conferencing equipment.
• Support, troubleshoot, and resolve issues related to network issues.
• Creating configuration and user documentation of supported applications and systems.
• Create user accounts based on company policies
• Performs hardware & software installs, desk moves, adds, and changes as required
• Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment.

What you'll need:

• Bachelors or Associates degree preferred
• At least, one-year technical support preferred
• Experience with Microsoft Windows Operating Systems - Desktop and Enterprise Systems, e.g. Windows 10.
• Experience with Microsoft Office 365
• Experience with Apple OS X.
• Experience with Inventory/Procurement/Asset Management is a plus
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; professional demeanor, previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Ability to remain productive during slower times, be able to multitask effectively during busy times.
• Ability to exercise patience and professionalism at all times.
• Ability to work around problems and come up with creative solutions.
• Ability to work with or without direct supervision.
• Ability to travel to remote offices on an as-needed basis.
• Flexibility to work with varying hours, overtime, and on weekends with minimal notice.
• Strong work ethic and emphasis on attention to detail.
• Must be able to lift 50 lbs., reach, bend, stretch, stand, sit, twist, and stoop for extended periods of time.
• Must have a valid driver's license.

Job Type: Full-time