JOB TITLE. Program Manager, Patient Solutions. . EMPLOYER. AssistRx. . DEPARTMENT. Patient Solutions. . REPORTS TO. Program Director. . EFFECTIVE DATE. 3/22/2021. . SUMMARY. The Program Manager, Patient Solutions is responsible for executing one or more simultaneous programs under development program approval through production. . DUTIES AND RESPONSIBILITIES. Manages assigned program responsibilities per the scope of work, standard operating proc...
JOB TITLE. Supervisor, Patient Solutions. . EMPLOYER. AssistRx. . DEPARTMENT. Patient Solutions. . REPORTS TO. Program Manager, Patient Solutions. . EFFECTIVE DATE. 03/31/2023. REVIEWED DATE. 05/30/2025. . SUMMARY. The Supervisor is responsible for supervising and coordinating activities of workers providing Patient Solutions customer support services. . DUTIES AND RESPONSIBILITIES. Makes necessary changes in staffing based on day of week and oth...
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and h...
JOB TITLE. Client Support Liaison (Account Liaison). EMPLOYER. AssistRx. DEPARTMENT. Patient Solutions. REPORTS TO. Program Manager, Patient Solutions. EFFECTIVE DATE. 2/15/2021. REVIEW DATE. 6/04/2025. SUMMARY. The Account Liaison is responsible for the communication and follow-up of any Patient Account Manager (PAM) and Vendor interactions. Liaison will provide education to the client and or vendor regarding any program specific assistance, nav...
JOB TITLE. . Bilingual. Patient Access Specialist. . EMPLOYER. AssistRx. . DEPARTMENT. Patient Solutions. . REPORTS TO. Supervisor, Patient Solutions. . EFFECTIVE DATE. 12/07/2023. . REVIEWED DATE. 12/07/2023. . SUMMARY. As a Bilingual. Patient Access Specialist. . you will play a vital role by providing support and assistance to Spanish-speaking clients. In additional to your primary responsibilities, you will provide your services in both Spani...
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. The Insurance Verification Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caselo...
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. Act as fir...
The Copay Support/Claims Processing Specialist is a critical role within the organization and is responsible for servicing inbound calls, EOB faxes, and mail (emails, USMail) from pharmacies, patients, Sites of Care, Health Care Providers, copay vendors (PDMI, FHA and Merchant Card processors) and other sources. Required engagement is with pharmacy claim adjudicators, third party medical claim administrators, merchant vendors, finance for manual ...
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory. Identifies...
This role involves ensuring efficient coordination, communication, and collaboration to enhance patient access to therapies. The ideal candidate will possess a deep understanding of reimbursement processes, specialty pharmacy operations, and the healthcare landscape. This candidate will also be an adaptable and flexible individual who can easily pivot and adjust to changing circumstances. Develop and maintain strong relationships with key stakeho...
JOB TITLE. Program Director, Patient Solutions. . EMPLOYER. AssistRx. . DEPARTMENT. Patient Solutions. . REPORTS TO. Vice President, Patient Solutions. . EFFECTIVE DATE. 5/23/2025. . SUMMARY. The Program Director is responsible for directing, supervising, planning, and implementing the programmatic and administrative operations of one or more programs. directing staff in implementation of program plans. . DUTIES AND RESPONSIBILITIES. Consistently...
