Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report.

This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents.

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

ROLE / TITLE: IT Help Desk

We are hiring an in-office IT Help Desk associate for our Orlando office. Our IT Help Desk will assist internal customers with both Windows and Mac laptops so should have a good understanding of both.

You will be hands-on alongside our full-time team making improvements to our office environment, updating physical and virtual office tools, providing tech support across all departments, and documenting internal IT Support solutions.

Our IT Help Desk associate has a can-do attitude, is a collaborative problem solver who enjoys helping people. The perfect candidate is unafraid to ask questions and is comfortable learning independently. This candidate will troubleshoot in real-time and listen attentively to the end user. Responsiveness and follow-up will be critical to providing excellent customer service.

About You

We are looking for a Problem Solver who enjoys resolving interesting challenges. You will:

• Have experience working on Windows and Mac laptops and peripherals
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Work with outside vendors to purchase parts/service as needed
• Ability to connect printers and other devices to laptops from the cloud or network
• Have help desk experience

Other Requirements and skills

• Proven experience as IT Technician, Desktop Support, or relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, engineering, or relevant field
• Certification as IT Technician will be an advantage (e.g., CompTIA A , Microsoft Certified IT Professional)
• Candidates must be currently residing in Orlando area for this onsite/in-office position
• Be able to work 40 hours/week between 8am-5pm Monday – Friday

Attributes for this position:

• A reliable team player with a can-do attitude
• Someone who communicates clearly and respectfully with Internal Customers at all levels
• Eager to help people, and solve problems
• Comfortable working in a fast-paced environment
• Humble and unafraid to ask questions and admit mistakes
• Able to analyze and deconstruct technical problems
• Able to develop and maintain technical documentation
• Knowledgeable in networking, programming, or system administration
• Willing to take a hands-on approach to gain experience in diagnosing, troubleshooting, and resolving technical issues at the desktop, server, and network levels

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $ 28.00/hour – $30.00/hour. Additional benefit details will be shared during the formal interview process for this full-time employment opportunity.