The IT Help Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Help Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Help Desk Supervisor monitors reque ...st queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The IT Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an IT Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
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IT Help Desk Supervisor. Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 100 years old and we continue to grow. The IT department is seeking a qualified candidate to join our team as the. Help Desk Supervisor. This role is responsible for the scheduling and supervising of a team of support specialists that provide a single point...
POSITION. IT Help Desk Supervisor (Supervisor #1388). INVENTORY. 1388. LOCATION. Springfield or Chicago. UNION. Exempt. DEPARTMENT. Technology Support & Infrastructure. ANTICIPATED STARTING SALARY RANGE. $75,395 - $99,899. FULL SALARY RANGE. $75,395 - $124,402. OFFICE HOURS. Monday – Friday 8:00 a.m. – 5:00 p.m. POSTED DATE. April 11, 2024. CLOSING DATE. Open Until Filled. ISBE is looking for a new Help Desk Supervisor to add to our IT team. Repo...
Who We Are. From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts wit...
Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law. Do something ...
DEPARTMENT OF PROBATION. Full-Time. Location. MANHATTAN. No Exam Required. Department. Information Technology. Salary Range. $59,116.00 – $91,768.00. Job Description. The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those...
Job Description. External Job Description. "We are truly in the business of saving lives". Dr. C.J. Davis. President and CEO. Want to know what it's like to work at Burrell. . Click on the link below to find out. Burrell Behavioral Health - Join our Team. YouTube. IT Helpdesk Supervisor. Springfield, Missouri. What you'll get to do. Mentor, coach, and supervise all help desk staff. Manage helpdesk software. Oversee installation, configuration, ma...
Summary. . The IT Help Desk Supervisor will lead, coordinate, and manage the IT Help Desk team. Coordinates companywide asset management for all on-premises and remote worker IT equipment. Integrates client technologies such as Azure, Entra and Intune, and coordinate service hand-off to IT and IS teams and 3rd parties. Provides for critical service escalation and major incident coordination to ensure minimum disruption to production. Develops the...
Job Description. Job Description. Were currently in search of a Supervisor to fulfill the following. job responsibilities. . Initial triage on all inbound support calls. Answering incoming calls and responding to incoming tickets. Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly. Dispatching tickets that are not able to be handled remotely to our on-site technicians. Verifying that backups are f...
The Bradbury Co., Inc. is recognized around the world as the leader of quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in Moundridge employs around 300 employees. Join our team. SUMMARY. Support all aspects of data operations with the IT Helpdesk and client machines. Maintain client operating systems, business applications, security tools, PCs, and local and wide area networking. Supervise...
