The Human Resources Manager / Bookkeeper, in support of the company mission and vision, is responsible for the overall operation and management of the RocketCert Bookkeeping, Inventory & Purchasing, Human Resources, Office Management, and Customer Service operations including, but not limited to:

Customer Service:

• Support customer assist answering phones, providing support
• Review customer support calls and chats to ensure RocketCert protocols are followed
• Revise customer support policies and procedures as needed to better the customer experience and enhance profitability

Bookkeeping

• Post sales and categorize expenses daily in QuickBooks Online (QBO)
• Pay all bills and taxes before the due date
• Reconcile QBO with credit card/bank statements monthly.
• Maintain all annual reports, business licenses, insurance, and bonds

Human Resources

• Manage payroll processing
• Coordinate benefits administration
• Mediate Employee Conflict
• Create action plans / disciplinary plans as needed

Inventory and Purchasing

• Maintain proper inventory levels for the books we sell
• Place purchases for new inventory as needed, while ensuring orders placed are with the proper discount/minimum quantity
• Negotiate terms/discounts with vendors to improve profit margins
• Verify product quantity as they arrive to ensure the vendor shipped the correct amount
• Fill purchase orders in QBO

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person