Job Purpose
Address all customer questions and concerns regarding project scheduling.
Track and maintain key target dates committed to for each project.
Ensure customer satisfaction by meeting target dates.
Duties and Responsibilities
Main point of contact for internal and external customer inquiries regarding scheduling questions.
Communicate any engineering questions to the appropriate project engineer and/or department.
Communicate with production team regarding project status and/or ship dates.
Track and record key project dates; submittals, submittal returns, electrical and mechanical releases, purchasing releases, factory acceptance testing, shipping, quoted lead times.
Demonstrate leadership and commitment with respect to the Company Quality Management System by:
o Taking accountability for the effectiveness of the quality management system;
o Ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of the organization;
o Promoting the use of the process approach and risk-based thinking;
o Ensuring that the resources needed for the quality management system are available;
o Communicating the importance of effective quality management and of conforming to the quality management system requirements;
o Ensuring that the quality management system achieves its intended results;
o Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system;
o Promoting improvement;
o Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.
Demonstrate leadership and commitment with respect to customer focus by ensuring that:
o Customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
o The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
o The focus on enhancing customer satisfaction is maintained.
Maintain clean and safe work area.
All duties assigned by your immediate supervisor and/or management.
Responsible for understanding and executing Company goals and objectives while actively contributing to the cohesiveness of the team.
Qualifications
Education
o High School Diploma or equivalent.
o Business Management degree a plus.
Experience
o 5 years of project management experience.
o Manufacturing processes a plus.
Specialized knowledge
o N/A
Skills
o Intermediate to advanced Microsoft Office and Project skills.
Abilities
o Able to clearly communicate with internal and external customers and all levels of management.
o Demonstrated time management skills.
o Must be well organized.
Professional Certification(s)
o Project Management Professional or other project management certification a plus.
Working Conditions
Temperature-controlled office with moderate noise level. Occasional exposure to manufacturing area with dust, noise, moving machinery, and humidity. Personal protective equipment as required.