What We Do

RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique business needs and the opportunity to transform and perform through services. Our people, and their capabilities, make a difference and share a passion for excellence and commitment to the customer experience.

Our Mission

Make a difference to our customers with our people, a dedicated team that shares a passion for excellence and commitment to our core values.

About the Role

The Site Support Analyst acts as a primary point of contact concerning information technology service support and operations for a specific area, site, or location for customers. This role supports a wide range of technology- typically including hardware infrastructure, applications, data storage, computing devices, media, networks, and all equipment related to delivering IT services to meet the needs of the business.

Responsibilities

• Performs support, configuration, installation, and maintenance of various site systems and end-user-related technology hardware and software.
• Ensures that incidents and requests are handled according to agreed procedures and service levels, including supporting documentation.
• Coordinates with internal and external service functions and providers to support incidents, requests, projects, and integration of technology systems.
• Performs and participates in integration-related activities, including the upgrade, deployment, and migration of end-user technology and systems.
• Monitors site IT service performance and interacts with site users and stakeholders to determine priority, coordinates response and resolution to problems related to information technology, including unpredictable, critical, and major incidents.
• Assists with requests for change related to technology systems and services impacting users and the business environment, including scheduling, planning, implementation, and adoption.
• Monitors, gathers, and prepares site-related data and information required for operational effectiveness and improvements.
• Other duties as assigned.

Required Qualifications

• 2 years of Information Technology related experience in an enterprise environment.
• Experience supporting end-user technology with broad knowledge of shared and enterprise hardware, software, and networks.
• Experience providing desktop support and troubleshooting services, in-person or remote, for PCs, Apple computers, and Chromebooks.
• Experience providing end-to-end ownership for a group, site, or region related to support operations or project activities.
• Ability to recognize and determine priorities and to shift efforts quickly to business value.
• Must demonstrate strong interpersonal and customer-focus skills with the ability to establish and maintain rapport with others easily.
• Degree in Information Technology or related technical program preferred.
• Covid-19 Vaccination (Required)
• Must have a car, valid driver's license, and automobile insurance.
• Ability to travel.

Who We Are

For over 20 years, we’ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following:

• Digital Transformation
• IT Service Desk/End User Support
• Configuration Management
• IT Asset Lifecycle Management
• Site Support Services
• Project Management

Why Join Us?

We offer a positive and supportive working environment, and full benefits including Medical, Dental, Vision, 401K, Life Insurance, short-term disability, and long-term disability, along with six paid holidays, paid time off, and more.

** RL Canning is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service