Job Description

Position: Account Manager

Department: Sales

Reports To: SVP Sales

Role

The Account Manager is a key role within the sales organization and reports to the SVP of Sales. They work collaboratively with Salespeople, Designers and Project Managers to proactively pursue, win, plan, and manage business within specific major accounts and/or vertical markets. Acting as liaison between Red Thread and our customers, the Account Manager makes certain customer needs are translated properly and understood by all departments, ensuring high levels of customer satisfaction and excellent customer relationships.

Responsibilities

An Account Manager should be skilled and agile at addressing a variety of duties in the best interest of Red Thread and our customers. Their main responsibility is to make sure Red Thread resources are best leveraged and customers are “happy”. Specific daily duties include:

• Listening to customer objectives and concerns and serving as their advocate within Red Thread.
• Collaborating and communicating across the Red Thread team ensuring all customer needs are understood and all requirements are fulfilled with a focus on improving the customer experience.
• Conducting sales calls with and independent of salesperson to continuously move initiatives and opportunities forward.
• Evaluating customer data, communication, and behavior to understand evolving needs.
• Strategizing with colleagues to develop customer action plans and innovative solutions (space, product, process).
• Networking and building strong relationships to grow existing business and develop new customers.

Qualifications

A successful Account Manager should have various skills and qualifications that fulfill the following prerequisites.

Skills and Abilities

• Excellent problem-solving skills to help resolve customer challenges or needs.
• Strong interpersonal skills for facilitating cooperation and navigating a variety of customer/internal issues.
• Advanced motivational and negotiation skills.
• Up-to-date understanding of industry trends and insights.
• Excellent verbal and written skills fostering authentic, credible, and influential communication.
• Time management and multitasking skills to handle multiple activities and customers at once.
• Good analytical skills.
• Strong organizational skills and attention to detail.

Level of Education/Training/License

• BA/BS Degree
• Solid computer skills – Word, Excel, Power Point, Hedberg

Experience

• 2-3 years of industry experience