Major Responsibilities:

• Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors
• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers
• Conduct customer feedback interviews/surveys
• Develop and deliver quotations, provide clarification of customer requirements
• Partnering with employees at the plant level to monitor the progress of work to meet customer expectations
• Project Management

We are seeking candidates with the following qualifications:

• Education – High school education or equivalent; college degree preferred
• Must demonstrate the ability to read, write, and communicate the English language
• Experience necessary – ten years in sales, customer service, or a related field
• Must possess or acquire a working knowledge of heat treatment
• Demonstrate good judgment in fostering positive customer relationships
• Ability to quote pricing, manage expectations for process and delivery
• Exercise tact and ability to partner with customers to resolve issues
• Problem-solving skills to meet customer expectations
• Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations