109 Customer Support Specialist Jobs in Denver, CO
Real Floors is Hiring a Customer Support Specialist Near Denver, CO
Location: Denver, CO 80238
Schedule: Monday – Friday, 8 am to 5 pm (1 Saturday/ month, half day)
We are proud to announce Real Floors has become the leading supplier of flooring to the multifamily industry nationwide, and we are seeking a top-notch Customer Service Representative to join our dynamic team in Denver, CO!
Company Overview: Real Floors, Inc. has been named a Top Workplace for 8 years in a row! With over 36 years of experience, we specialize in installing flooring for apartment buildings, student housing, and more recently to the growing single family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.
Job Overview: In this role, you will play a crucial part in our company's success by efficiently handling incoming orders through multiple channels, including phone, email, and our online customer portal. Additionally, you will serve as a vital link between our customers and flooring installers, ensuring smooth communication and timely resolution of job site issues. As our business continues to expand, we require a fast learner who can adapt to changing demands and deliver results promptly. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Essential Responsibilities:
- Efficiently process and manage incoming customer orders from various channels, including phone, email, and the online customer portal.
- Accurately record order details, product specifications, quantities, and delivery information.
- Demonstrate meticulous attention to detail when processing orders, recording information, and communicating with customers and installers.
- Identify and address any issues, discrepancies, or challenges related to orders and installations.
- Collaborate closely with internal departments, such as sales and warehouse, to address any issues or discrepancies related to orders.
- Answer customer phone calls; provide appropriate solutions or direct them accordingly.
- Communicate with subcontracted flooring installers via SMS regarding job site deliveries.
- Perform additional duties as necessary to support the team and company goals.
- 2 years of experience providing phone-based customer support preferred.
- Bilingual in English and Spanish preferred, but not required.
- Ability to accurately perform data entry while speaking on the phone.
- Detail-oriented, self-motivated, and organized.
- Proactive problem solver – takes initiative to identify, research, and resolve problems as they arise; willing to help others when needed to solve issues.
- Able to correspond effectively and professionally via email.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
- Flooring industry experience is a plus but is not required.
- 8 Paid Holidays
- FREE $15k Life Insurance
- FREE access to a Financial Advisor
- FREE Long and Short Term Disability Insurance
- Employee loan program - 0% interest
- Gym membership reimbursement
- Health, Dental, & Vision Care Insurance options
- Retirement 401(k) 25% company match up to 15%
- Chance to enroll in Real Floors University 3-week program
- Annual discretionary bonus
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
Job Summary
Full Time
$39k-48k (estimate)
07/13/2023
05/16/2024
realfloors.com
Marietta, GA
200 - 500
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The job skills required for Customer Support Specialist include Customer Service, Communication Skills, Customer Support, Data Entry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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