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About the National Service Office
The National Service Office is the central operational engine for two evidence-based programs: Nurse-Family Partnership and Child First. In 2020, what was formerly the National Service Office solely for Nurse-Family Partnership joined forces with Child First, a merger empowering two proven models to share complementary expertise, infrastructure and integrated services. The resulting unified entity works to ensure that healthcare, early childhood development, and the mental wellness of the entire family are served in proven ways to achieve long-term positive outcomes.
Our Commitment to You
We recognize that inequity stems from policies and practices that cause and justify inequitable distribution of rights, opportunities, and experiences across underserved communities, including various racial, ethnic, gender, religious, and sexual orientation groups. The NSO is committed to addressing its principles and practices that cause inequality and is committed to promoting anti-racism, anti-oppression, diversity, equity, and inclusion in our research, education, and operations. We respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity, and veteran status and have an ongoing commitment to identify and address issues that affect our staff and the communities we serve.
Position Description
The Manager, Customer Support, is responsible for managing a team of customer support professionals, ensuring the timely and effective resolution of technical issues, and maintaining a high level of customer satisfaction. This position will work closely with both external customers and internal stakeholders across the organization to analyze trends and drive continuous improvement that enhances customer satisfaction and delivers excellent customer support. The Manager, Customer Support will lead, mentor, and develop a high-performing customer support team, and define and monitor key performance indicators (KPIs) to assess the effectiveness of the support team. The person who will fill this position must have exceptional communication and interpersonal skills, and excellent leadership and team management skills.
This position is remote and can be located anywhere in the United States.
Essential Duties and Responsibilities
Knowledge, Skills & Experience
Supervisory Responsibilities
This position reports to the Director, Information Services and has up to 5 direct reports.
Salary
Benefits
The National Service Office offers the following benefits: Medical, Dental, Vision, 401k, Group Term Life Insurance, Short-term and long-term disability, vacation time, personal time, sick time and 14 paid holidays.
Core Organizational Values
To learn more about the program and the national office, please visit www.nursefamilypartnership.org and www.childfirst.org.
Full Time
Investment Management
$89k-116k (estimate)
03/31/2024
05/30/2024
nursefamilypartnership.org
BELLAIRE, TX
200 - 500
2003
Private
STEVE A ALBERT
$10M - $50M
Investment Management
The job skills required for Manager, Customer Support include Leadership, Customer Satisfaction, Customer Support, Team Management, Salesforce, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Customer Support positions, which can be used as a reference in future career path planning. As a Manager, Customer Support, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Support. You can explore the career advancement for a Manager, Customer Support below and select your interested title to get hiring information.