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About the job
Our Bilingual Customer Support Associate is passionate about improving the lives of our users! If you have a style compatible with older adults and can work efficiently at their pace while maintaining a positive, empathetic and professional attitude, Nymbl is for you!
What you’ll do as a Customer Support Associate
Respond timely to technical support requests from our users who are a population of older adults across the globe via email and phone
Demonstrate empathy and problem-solving skills to effectively resolve support requests while providing an excellent customer service experience for the user
Guide older adults through enrollment and training workflows inclusive of mobile app download, registration, assessments, and training; use of the online member portal and educational content via email, video, and web
Make outbound calls to registered users for the purposes of progressing of walking them through the customer journey
Accurately track support interaction details in CRM, produce internal/external reporting and analyze trends
Champion and advocate for end-user experience needs via internal Voice-of-Customer feedback channel
Share user feedback and insights to guide product development, address partner/client issues, and better understand user needs
Collaborate with internal partners in Product, Engineering, Member Engagement, and Customer Success to improve client and user outcomes.
What you bring (required)
2 years’ exceptional customer service and tech support experience
Bilingual in English and Spanish (verbal & written)
Accountable and coachable team player
A passion for helping other people everyday
Computer, smart device, and internet savvy
Excellent verbal and written communication skills
Commitment to excellence
Experience with data collection and analysis (performance and content)
High personal integrity and character
Strong work ethic, self-motivation
Preferred Qualifications:
Experience with and passion for older adults
Experience with HappyFox, Google Workspace (including Google Sheets), Slack, Excel?
Experience and interest in process development and process improvement
Who we are
We are challenging the belief that aging is less. We’ve developed a scientifically validated digital balance training program that will prevent 1 million falls. It’s an effective and engaging way to train the brain and body to work together, using nearly any smart device and in only 10 minutes a day, allowing older adults to preserve and enhance mobility, which influences multiple aspects of health. Nymbl is the proven way for people to see real and lasting improvement, so they try it and stick with it—and then keep living their lives.
Our Core Values:
We build experiences that older adults love
We act with transparency and collaboration
We deliver impactful outcomes through exceptional performance
We move quickly with open minds
We lead with joy and positive intent
What you bring
A user- and customer-first attitude, then:
Patience, empathy and compassion
Positive, can-do attitude
Effective communication style
Eye for detail and creative problem-solving
A passion for older adults
What we bring
A fast-paced, mission-driven, start-up environment where you can learn quickly and broaden expertise by wearing multiple hats and supporting a rapidly expanding business
An opportunity to touch and save older adult lives by preventing falls and improving mobility
An environment where you can do your best work, supported by an inclusive, collaborative and passionate team
A culture of servant leadership, respect, joy, gratitude, transparency, and 360-degree accountability
At Nymbl Science we are challenging the belief that aging is less. We’ve developed a scientifically validated digital balance training program that will prevent 1 million falls. It’s an effective and engaging way to train the brain and body to work together, using nearly any smart device and in only 10 minutes a day, allowing older adults to preserve and enhance mobility, which influences multiple aspects of health. Nymbl is the proven way for people to see real and lasting improvement, so they try it and stick with it—and then keep living their lives.
Our core values
We build experiences that older adults love
We act with transparency and collaboration
We deliver impactful outcomes through exceptional performance
We move quickly with open minds
We lead with joy and positive intent
What we bring
A fast-paced, mission-driven, start-up environment where you can learn quickly and broaden expertise by wearing multiple hats and supporting a rapidly expanding business
An opportunity to touch and save older adult lives by preventing falls and improving mobility
An environment where you can do your best work, supported by an inclusive, collaborative and passionate team
A culture of servant leadership, respect, joy, gratitude, transparency, and 360-degree accountability
A few of our benefits
Nymbl covers 100% premium our of bronze United HealthCare medical health plan for you and your dependents. And we cover 80% of the dental and vision insurance premiums for employees. Additionally, Nymbl covers 100% premiums for life insurance, short-term disability, and long-term disability. And we also offer a flexible PTO policy and
Full Time
Software & Cloud Computing
$49k-63k (estimate)
05/03/2024
07/02/2024
nymblscience.com
ENGLEWOOD, CO
<25
2014
EDWARD LIKOVICH
<$5M
Software & Cloud Computing