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DIRECT CLIENT :Texas Health and Human Services CommissionJOB TITLE :Product Support Analyst SR:529400971
LOCATION :Austin, TX 78751
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
Years | Required/Preferred | Experience |
8 | Required | Leadership of a help desk / service desk |
2 | Required | Experience developing process / training documentation |
2 | Required | Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. |
2 | Preferred | Experience gathering and analyzing performance metrics |
2 | Preferred | Ability to guide knowledge transfer as staff roll off and on the service desk |
Full Time
$92k-121k (estimate)
04/11/2024
04/22/2024