Role: OIM Support Analyst

Location: Austin, TX AND Phoenix, AZ

Duration: Full Time

Interview- Video

Job Description:

We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root cause analysis and implement operational/technical improvements.

• Excellent attention to detail and work load management, responsive to emails, pings.
• Attends daily meetings with the customer and has current knowledge of status of open items. Able to identify roadblocks.
• Excellent communication skills both written and oral with ability to directly and clearly articulate technical issues and impact to business.
• Must be comfortable estimating timelines for resolution and then making sure dates are met.
• Hands-on experience supporting OIM 12c in a mature production environment that is used for traditional A/C/D with heavy focus on recertification cycles.

This includes responding to client incidents about not getting expected results, working with the results of monitoring and researching/resolving issues, etc.

**This is not about deploying new instances but does involve supporting an environment that is still being modified (new applications being added, policies modified).

• Responding End Clients /Users queries and helping them to fulfil their objectives
• Implement bug fixes, resolve issues to closure, Error free good quality production deployment is essential.
• Skills to perform root cause analysis and take care of support issues, troubleshooting and Incident management
• Ability to resolve incidents, do root cause analysis, ability to identify patterns of repeating issues.
• Work with product vendors (Oracle, Ping) to resolve issues.
• Previous experience with Remedy and JIRA a strong plus.