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We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.
This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.
As a Technical Support Analyst, you will be on the front-line resolving incoming technical customer support requests. You will work closely with the senior support team to address technical issues and improve product usability.
The Technical Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. You will be an asset to the brand and must represent the company in a professional and courteous manner. This role will report to the Manager, Technical Support.
Applicants may choose to work remote, or be office-based in Raleigh, NC, or Austin, TX.
What You'll Do:
What You'll Need:
What You’ll Earn:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.
Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at careers@abrigo.com with the subject line - accommodation.
Full Time
Business Services
$62k-78k (estimate)
05/27/2023
05/10/2024
abrigo.com
SAN ANTONIO, TX
500 - 1,000
2000
JODY WELCHANS
$50M - $200M
Business Services
Abrigo provides market-leading compliance, credit risk, and lending solutions to enable its customers to think bigger, allowing them to both manage risk and drive growth. Our mission to Make Big Things Happen underscores our commitment to helping community financial institutions succeed against the perfect storm of ever-changing and increasing regulatory requirements, limited resources, increasing and new competition, evolving technologies, and changing customer expectations. We provide product innovation, world-class support, and unparalleled expertise so that our customers can make big thing...s happen.
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The job skills required for Support Analyst (Technical) include Technical Support, Troubleshooting, Customer Service, Operating System, SQL, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst (Technical). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst (Technical). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst (Technical) positions, which can be used as a reference in future career path planning. As a Support Analyst (Technical), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst (Technical). You can explore the career advancement for a Support Analyst (Technical) below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.