You haven't searched anything yet.
Hi there! We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Title
Product Support Specialist (also known as Technical Support Representative)
Location
Austin, TX, Hybrid
Reporting to
Sr. Manager of Technical Support
Punchh is seeking a Product Support Specialist to join the Support team in our Austin, TX office. The Product Support Specialist plays an important role on the team in a customer facing capacity. Once trained on the Punchh marketing platform, they will be the point of contact for responding to and assisting business customers with questions related to the proper configuration of campaigns, software integrations and other features (loyalty, gift card management, etc.) designed and executed through the Punchh platform. We're looking for someone who internalizes a passion for delivering excellence to customers and who has a strong interest in marketing technology platforms and serving business customers in the restaurant, convenient store, and retail industries. The ideal candidate will have a curious nature, a strong aptitude for asking the right questions, the ability to understand and uphold process and will have a strong desire to find solutions for the customers. Our team will be working on the same Punchh platform SaaS interface our clients use to investigate technical issues. This role is currently hybrid with in-office work 2x per week expected at our attractively located East 6th St office.
What You'll Do
What You'll Need
The hourly rate range for this position is $26-33/ hr USD (US) commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Full Time
IT Outsourcing & Consulting
$61k-83k (estimate)
04/28/2024
05/07/2024
parasp.com
New Hartford, NY
<25
IT Outsourcing & Consulting
The job skills required for Product Support Specialist (Hybrid- Austin, TX) include Troubleshooting, Technical Support, Time Management, Attention to Detail, CSS, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist (Hybrid- Austin, TX). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist (Hybrid- Austin, TX). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist (Hybrid- Austin, TX) positions, which can be used as a reference in future career path planning. As a Product Support Specialist (Hybrid- Austin, TX), it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist (Hybrid- Austin, TX). You can explore the career advancement for a Product Support Specialist (Hybrid- Austin, TX) below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
02/21/2022: Laramie, WY
Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
01/25/2022: Worcester, MA
Develop knowledge bases and FAQs for product support activities.
01/24/2022: Las Vegas, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
02/07/2022: Montgomery, AL
Measure and analyze customer feedback.
01/21/2022: Killeen, TX
Listen, understand and take action.
03/08/2022: Pensacola, FL
Step 3: View the best colleges and universities for Product Support Specialist.