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Are you a techie but love to build strong relationships with customers? Are you a customer-focused, high energy & personable individual? Would you like to work with some of the best people in the Austin area? If you answered yes, we'd love to hear from you!
ETC is looking for a Product Support Specialist in our Austin Office! The ideal candidate will have experience with both automated moving lights & Console knowledge, proven problem-solving skills & judgment, and a good communicator both written and spoken. Ability to travel is a must. SAP knowledge a plus.
ETC is a proud pioneer in high power LED automated lighting & lighting fixtures, and producer of industry preferred lighting controllers for live event & concert touring applications. If you want to work in a refreshing work environment, enjoy having fun & making money - is the right place for you!
We offer excellent benefits, competitive wages, and a dynamic & casual environment.
Representative Responsibilities:
Answering telephone support lines to assist customers regarding specific product line(s).
Analyzes problems with non-functioning or malfunctioning electro/mechanical equipment of software to identify problem areas and recommends corrective actions.
Provides pre-sale and post-sale support of company products.
Provides technical support in sales presentations, product demonstration, installation and troubleshooting of product lines.
Responsible for initiating and maintaining contact and providing overall support to the dealer network and end users regarding performance of the assigned product line.
Maintains a database of all product failures so that recommendations and design issues can be reported to engineering.
Works closely with engineering in communicating new software revisions to customer database.
Other tasks as assigned
Minimum Qualifications:
Bachelors Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
0-3 years of job-related experience
Minimum 2 years of real-world programming and lighting design experience in Hog Control preferred.
Knowledge of technical theatre and/or knowledge of electronics and/or electrical theories or practices
Strong communication, organizational, problem solving and interpersonal skills
Computer skills
Customer service skills
Able to drive automobile and have an acceptable driving record
Able to think quickly, creatively, objectively and decisively
Able to work well under pressure and defuse volatile situations
Able to work well independently
Full Time
$62k-87k (estimate)
05/05/2024
05/18/2024
etcconnect.com
BURBANK, CA
500 - 1,000
1975
Private
RANDY PYBAS
$200M - $500M
Durable Manufacturing
ETC designs, manufactures and distributes lighting fixtures, power controls and rigging systems.
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
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Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
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Develop knowledge bases and FAQs for product support activities.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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Step 3: View the best colleges and universities for Product Support Specialist.