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Product Specialist
$92k-121k (estimate)
Full Time | Business Services
1 Month Ago
UGSI Solutions, Inc. is Hiring a Product Specialist Near Austin, TX
PSI Water Technologies, Inc. (PSI), a subsidiary of Cleanwater1, Inc. (CW1), is a leader in water disinfection technologies for municipal clients. CW1, through its various operating subsidiaries, is one of the most dynamic and fastest growing companies in the water infrastructure market, with a portfolio of proprietary and patented technologies targeting water and wastewater treatment, including on-site hypochlorite generation equipment, polymer activation systems, chemical feed systems, and potable water mixing and treatment systems.
The Product Specialist is responsible for providing internal and external technical support specializing in the PSI product lines. This position will troubleshoot directly with customers to understand and resolve their technical needs. This position will help improve customer training and satisfaction, and drive sales of parts and services. The successful candidate will be a detail oriented, self-starting, creative problem solver with a customer-centric personality. They will have strong technical, organizational, and communication skills. They will be a team player with excellent record-keeping skills and MS Office proficiency. This position will be primarily remote support via phone call or video conferencing but will include on-site support as required. This position can work from any location in the United States.
Essential Job Functions
The Product Specialist is responsible for providing internal and external technical support specializing in the PSI product lines. This position will troubleshoot directly with customers to understand and resolve their technical needs. This position will help improve customer training and satisfaction, and drive sales of parts and services. The successful candidate will be a detail oriented, self-starting, creative problem solver with a customer-centric personality. They will have strong technical, organizational, and communication skills. They will be a team player with excellent record-keeping skills and MS Office proficiency. This position will be primarily remote support via phone call or video conferencing but will include on-site support as required. This position can work from any location in the United States.
Essential Job Functions
- Responsible for assessing customer needs, providing answers, help, and troubleshooting assistance to ensure a positive customer experience.
- Develop and implement customer service strategies and best practices to improve efficiency and quality of technical and troubleshooting services via written and verbal communications.
- Work with internal personnel, customers/agents, and contractors to ensure successful installations, start-ups, and service.
- Support the aspects of engineering, project management, and field services to include providing site-readiness evaluations, start-up assistance, technical advice, and customer training.
- Evaluate product performance and determine when actions are needed to upgrade, improve, revise, or reposition products.
- Help develop and implement new and existing training and technical documentation.
- Review, revise, and improve technical documentation of product lines including but not limited to O&Ms and as-builts.
- Prioritize and manage time efficiently both as an individual and a team member.
- Collect, record, and evaluate product troubleshooting trends and work with engineering to reduce their occurrence.
- Collect, record, and evaluate customer satisfaction data.
- Maintain accurate records and documentation, including recording, organizing, filing, and closing service cases, customer interactions, warranty cases, and profile/account changes using Salesforce.
- Participate in and run both in person and virtual meetings.
- Prepare monthly custom reports and as needed for key accounts and internal management.
- Create, manage, and maintain valuable relationships with customers and key accounts.
- Perform other duties as assigned.
Required Qualifications
- Five or more years technical experience applicable to CW1 product line and/or ancillary parts.
- Understanding of water and/or wastewater processes and water quality as it pertains to the CW1 product line.
- Ability to think critically and problem solve while maintaining appropriate active listening and emotional intelligence.
- Ability to work on several tasks at once while meeting all assigned deadlines.
- Experience reading and working off construction drawings, P&IDs, electrical one lines, etc.
- Understanding of and hands-on experience with plumbing, electrical, and mechanical processes and equipment including peristaltic, diaphragm, and submersible pumps and associated motors.
- Experience working with and on VFDs, MCCs, electrical panels, ICPs, and other applicable equipment.
- Experience working safely with AC and DC voltage.
- Experience using a multimeter and megger.
- Experience at and around construction jobsites and an understanding of the safety requirements.
- Strong verbal, written, and interpersonal communication skills.
- Superior organizational and note taking abilities.
- Familiarity with CRM and ERP software.
- Proficient in Word, Excel, and MS Projects.
- Ability and willingness to travel to customer sites when necessary.
Preferred Qualifications
- Bachelor’s degree in science, or engineering, or a related discipline; or an associate degree in electrical technology, or mechanical technology, or a related discipline; or equivalent work experience of at least 10 years.
- Work experience in the municipal water/wastewater industry.
- Experience with PLC and OIT programing and diagnostics
- Experience with Salesforce and/or GP.
Work Environment
- Approximately 70% Office.
- Approximately 20% Customer Jobsites - May be exposed to a variety of weather elements as well as areas of high noise levels, hazardous propellants, chemicals, industrial facilities, and their associated ground and elevated storage tanks. Appropriate PPE and training will be provided for all conditions.
- Approximately 10% Light Industrial - May be exposed to areas of high noise levels, hazardous propellants, chemicals, and industrial facilities. Appropriate PPE and training will be provided for all conditions.
- Exposure to liquid and dry chemicals and substances associated with water and wastewater treatment, including permanganate, polymers, sodium hypochlorite, and liquid ammonium sulfate, among others.
Physical Demands
- Ability to sit for long periods of time.
- Regularly required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk, and hear, and use fingers and hands to feel objects, tools, or controls.
- Must have manual dexterity to operate the equipment and tools required for this position.
- Must be able to respond quickly (with the hand, finger, or foot) to a signal (sound, light, picture) when it responds.
- Ability to perform work under a variety of weather conditions.
- Specific vision abilities include close vision and the ability to adjust focus.
- Ability to look at computer monitors for much of the workday.
- Ability to occasionally lift and/or move up to 50 Lbs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This is an non-exempt position. Compensation is dependent on experience and skill level. Benefits package and incentives are provided.
Qualified applicants should submit their resume to be considered for this position. No phone calls, please.
Cleanwater1, Inc. and its subsidiaries are equal opportunity employers supporting workforce diversity - M/F/ Veteran/Disability. All qualified applicants will receive consideration for employment without regard to their gender identity or expression, race, religion, national origin, ancestry, sex, sexual orientation, age, disability, marital status or medical condition.
The Cleanwater1, Inc. California Employee Privacy Notice is available at https://ugsicorp.com/PrivacyNotice/CA-Privacy-Policy.pdf.
Cleanwater1, Inc. and its affiliated subsidiaries maintain a drug-free workplace.
This is an non-exempt position. Compensation is dependent on experience and skill level. Benefits package and incentives are provided.
Qualified applicants should submit their resume to be considered for this position. No phone calls, please.
Cleanwater1, Inc. and its subsidiaries are equal opportunity employers supporting workforce diversity - M/F/ Veteran/Disability. All qualified applicants will receive consideration for employment without regard to their gender identity or expression, race, religion, national origin, ancestry, sex, sexual orientation, age, disability, marital status or medical condition.
The Cleanwater1, Inc. California Employee Privacy Notice is available at https://ugsicorp.com/PrivacyNotice/CA-Privacy-Policy.pdf.
Cleanwater1, Inc. and its affiliated subsidiaries maintain a drug-free workplace.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$92k-121k (estimate)
POST DATE
04/07/2024
EXPIRATION DATE
06/05/2024
WEBSITE
ugsicorp.com
HEADQUARTERS
Vineland, NJ
SIZE
<25
INDUSTRY
Business Services
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