9 e mds Jobs
e-MDs is Hiring a Patient Services Representative Near Austin, TX
A Patient Services Representative's goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances.
Essential Duties and Responsibilities
•Professionalism
o Follows all company policies as defined by eMDs leadership and the HR department.
o Follows the direction, guidance, processes, and policies as defined by management and eMDs leadership.
o Follows all Revenue Cycle Services written policies correctly the first-time and every time.
o Responds to all customer requests for assistance in a timely manner.
•Attitude
o Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
o Maintains a positive "can-do" attitude that fosters a positive team environment.
o Proactively learns new things that increase personal skills and customer issue resolution.
•Communication
o Consults directly with customers via phone.
o Listens attentively to leadership, team and customers to gain a comprehensive understanding of issue/request.
o Clearly communicates (verbal and written) in a professional, courteous, and respectful manner.
o Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.
•Product, Process and System Knowledge
o Learns core revenue cycle processes in order to effectively communicate with customers.
o Learns all applicable eMDs software systems and can navigate between them efficiently.
o Learns how and when to escalate issues and follows established process.
•All other duties as required
Skills & Requirements
Qualifications
•Minimum of one year combined health care or phone-based customer service experience.
•Ability to thrive in a high call volume environment.
•Ability to manage multiple projects at the same time in a fast-paced environment.
•Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.
•Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
•Must be available between the hours of 7AM - 7PM CST.
•Strong focus on customer service and team work.
ADDITIONAL SKILLS DESIRED (but not required)
•Knowledge of medical terminology.
•Knowledge of medical billing or insurance.
Language Skills
Employee is required to speak, read and write English and be conversationally fluent in Spanish.
Physical Demands / Work Environment
All employees must be able to lift 50lbs
Job Summary
Full Time
$36k-44k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
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Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
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Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
