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Customer Support Specialist Job Description
Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.purplevrs.com
Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.
We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!
Summary of DutiesUnder minimal supervision, collaborate closely with the Senior Director of Residential Sales, focusing primarily on supporting roles and a variety of tasks. This position demands a profound understanding of video relay services, on-site community interpreting services, the interpreting industry, as well as deaf communities and culture. It necessitates knowledge of sales channels and the identification of development opportunities specifically for on-site interpreting services that cater to the needs of deaf, hard of hearing, and deaf-blind community members. Additionally, demonstrate robust skills in business processes, management, and operations to effectively contribute to the overall success of the team.
Responsibilities:
Qualifications / Skills:
• Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required;
• Excellent communication skills;
• Must live within commuting distance of a ZP office location or be able to work from a local home office equipped with high-speed Internet;
• Prior experience in a sales or customer support role is a definite plus.
Work environment:
Employees may experience the following physical demands for extended periods of time:
Compensation:
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
Purple Communications is an Equal Opportunity Employer. Principals Only
Full Time
$44k-56k (estimate)
03/07/2024
05/11/2024
purplevrs.com
WEST HOLLYWOOD, CA
500 - 1,000
1982
Private
$50M - $200M
Purple Communications provides video, text relay, and professional interpreting services for the deaf and hard of hearing.
The job skills required for Customer Support Specialist include Products and Services, Customer Care, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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