41 Product Support Analyst Jobs in Austin, TX
Celer Soft LLC is Hiring a Product Support Analyst Near Austin, TX
Job Details
JOB TITLE :Product Support Analyst
LOCATION :Austin, TX 78751
OTHER SPECIAL REQUIREMENTS
Candidates must be within the State of Texas. Out of State candidates will not be considered.
Job Description
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
Years | Required/Preferred | Experience |
8 | Required | Leadership of a help desk / service desk |
2 | Required | Experience developing process / training documentation |
2 | Required | Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. |
2 | Preferred | Experience gathering and analyzing performance metrics |
2 | Preferred | Ability to guide knowledge transfer as staff roll off and on the service desk |
Sachida
Sr US IT Recruiter
CelerSoft LLC
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Job Summary
Full Time
$65k-83k (estimate)
04/11/2024
06/10/2024
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