Essential Duties and Responsibilities:

• Display excellent communication skills and telephone etiquette
• Exceptional written communication skills with a strong focus on quality and attention to detail
• Organizes and maintains supply areas and supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing and receiving orders
• Coordinates scheduled hiring events and individual interviews, checking in applicants and directing them to their interviews
• Supports management with building ticketing system to ensure building responds quickly to requests
• Administers building and suite pass activation, deactivation and inventory control
• Helps ensure new hires are prepared for training with introduction phone calls
• Makes copies of training packets, prints or emails reports for managers coaching sessions
• Assists managers with scheduling meetings with contact center agent
• Controls office display monitors and whiteboard content
• Greets visitors, answers incoming phone calls, takes messages and routes correspondence
• Prepares information and research as requested
• Provides administrative support to ensure efficient operation of office
• Exhibits polite and professional communication via phone, e-mail, and in-person
• Supports team by performing tasks related to organization and communication
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
• Provides information by answering questions and requests
• Answer incoming and place outgoing calls in a courteous and professional manner-identifies self and company
• Maintain self-control when dealing with difficult situations.
• Maintain confidentiality at all times
• Maintain good rapport with contact center and imaging center staff
• Communicate and interact with all departments effectively and professionally.
• Pre-register, fax reports, scan documents, input clinical data as needed for appointment and request films as needed
• Maintain professionalism with both internal and external customers
• Respond to requests and questions in a timely and professional manner

Minimum Qualifications, Education, and Experience:

• Must be able to type efficiently and accurately
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, and Outlook
• Provides clear written and verbal communication
• Detail-oriented
• Outstanding organizational skills
• Exceptional customer service skills
• Proficient ability to detect errors
• Ability to multi-task
• Must be a team player

Quality Standards:

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA
• Follows OSHA regulations, RadNet and site protocols, policies and procedures
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times
• Practices universal safety precautions
• Promotes good public relations on the phone and in person
• Adapts and is willing to learn new tasks, methods, and systems
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines
• Consistently adheres to the time management policies and procedures
• Completes job responsibilities in a quality and timely manner