Under close supervision, provides entry-level administrative support to one or more managers. Duties may include receiving visitors, typing and filing, handling the mail, copying and faxing as necessary, processing invoices, scheduling meetings and preparing materials for meetings.

II. ESSENTIAL FUNCTIONS

1. Performs a variety of administrative functions to include filing, equipment maintenance, copying and faxing. Provides general office support to staff.

2. Receives and distributes/routes incoming and outgoing mail. Provides support for mailings coordinating bulk mailing processes as necessary.

3. Provides meeting support as needed to include scheduling, conference rooms and handling associated logistics.

4. Receives and/or directs office visitors; manages office telephones and responds to direct requests for information as appropriate to insure successful operations of office.

5. Utilizes Microsoft office suite and other technologies to effectively and efficiently perform duties and improve productivity.

6. Composes correspondence and produces documents as directed utilizing technology to insure delivery of quality products.

7. Maintains efficient operation of copiers, scanners, etc. and schedules appropriate service.

8. Edits and makes changes to transcribed medical reports as appropriate and necessary by the request of a physician who has originally dictated the notes.

9. Completes mandatory employee health, workers compensation, HR processes and other training and requirements in required time frame to insure compliance with all FPI rules and regulations.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

III. SERVICE EXCELLENCE BEHAVIORS

Behavioral Competency: Service Excellence

Definition: The demonstrated ability to deliver compassionate, respectful and excellent service to our external customers (patients, visitors, business partners, etc.) and internal customers (co-workers and colleagues). Service excellence behavior is also demonstrated by continually striving to go beyond patient satisfaction to maximize patient loyalty.

Service: Anticipate the needs and exceed the expectations of our patients and others that we serve.

· Anticipate potential needs and issues of internal and external customers. Proactively solicit customer feedback.

· Provide proactive, timely and effective responses to internal and external customer needs and requests.

· Model effective customer relations skills and behaviors.

Professionalism: Accept individual responsibility for conducting ourselves in an honest and ethical manner.

· Take ownership for all actions, behaviors, decisions and outcomes.

· Demonstrate dependability in attendance, punctuality, and job performance.

· Consistently seek out opportunities to enhance performance and make self-development a priority.

Innovation: Take the initiative to explore creative ways to improve the quality of care for our patients and those we serve.

· Proactively contribute to change and anticipate opportunities for improvements.

· Identify and act on opportunities for change and improvement.

Respect: Value individual and cultural differences by showing care and concern for all.

· Demonstrate actions and behaviors that consistently and actively promote trust, respect and confidence in self, peers, and the organization.

· Demonstrate respectful and appropriate communications and listening skills and behaviors to all.

Integrity: Base our actions and interactions with patients and those we serve on the FPI Way, values, standards, and behaviors.

· Energetically and enthusiastically model the FPI Way.

· Comply with all FPI policies and procedures.

· Model confidentiality and hold others accountable for maintaining confidentiality.

Teamwork: Help each other to better serve our patients and others.

· Consistently share information and ideas while working cooperatively with others to accomplish group goals.

· Consistently develop collaborative relationships with internal customers to accomplish department and FPI goals.

· Consistently provide and build team morale by promoting positive attitudes regarding the work environment.

4.

V. MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· High school diploma or general education degree (GED) preferred.

· 1-2 years related administrative experience; medical office experience is preferred.

· Accurate typing and data entry skills.

· Excellent organization skills .

· Basic knowledge of software used by department.

· Knowledge of general customer service practices.

· Ability to deal effectively and diplomatically with team members and public.

· Ability to work independently as well as in a team environment.

KNOWLEDGE

· Knowledge of organizational policies, procedures, and systems.

· Knowledge of office management techniques and practices.

· Knowledge of computer systems, programs and applications.

· Knowledge of research methods and procedures sufficient to compile data and prepare

reports.

· Knowledge of grammar, spelling and punctuation.

· Knowledge of purchasing, budgeting and inventory control.

SKILLS

· Skill in taking transcribing dictation and in the operations of office equipment.

· Skill in using computer programs to produce necessary reports.

ABILITY

· Ability to establish and maintain effective working relationships with other employees and

the public.

· Ability to work under pressure, communicate and present information.

· Ability to read, interpret and apply company policies and procedures.

· Ability to identify problems, recommends solutions, organizes and analyzes information.

· Ability to establish priorities and coordinate work activities.

EDUCATION and/or EXPERIENCE 

• High school diploma or general education degree (GED) preferred
• 1-2 years related administrative experience; medical office experience is preferred.
• Accurate typing and data entry skills
• Excellent organization skills 
• Basic knowledge of software used by department
• Knowledge of general customer service practices
• Ability to deal effectively and diplomatically with team members and public
• Ability to work independently as well as in a team environment