Immediate need for a talented Desktop Support Technician. This is a 06 Months contract opportunity with long-term potential and is located in Chicago, IL (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-14616

Pay Range: $24 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• IT Tech Lounge Technician, flexibility for occasional shift change based on site needs.
• 5-10% travel possible.
• You will be the front-line interface w/ customers onsite at the customer location, providing each user w/ white glove IT service, handling all IT-related questions in the areas of applications, technology, hardware support and services.
• You re highly skilled at troubleshooting to resolution.
• You are comfortable being customer-facing and enjoy educating users on technology features, assisting w/ hardware selection, conducting demos, and providing software and personal training sessions for users on standard tool sets.
• Must have strong customer service skills, be approachable, high energy, enthusiastic, empathetic, a good listener, and take ownership of user's issue from troubleshooting to resolution.
• Ability to thrive in fast-paced and rapidly changing environment.
• Demonstrated customer focus evaluates decisions through eyes of customer and enjoys building strong customer relationships.
• Provide telepresence support when requested during conference center hours.
• Support/facilitate events in partnership w/ the internal event and webcast team and external vendors.
• Provide support for basic network and AV connectivity issues.
• Ability to deliver great customer experiences and be invigorated by constant personal interaction. Ability to multitask, manage client relationships, and expectations.
• Knowledge/Skills Required: Customer service and 3-5 yrs of IT support experience (walk-up, customer-facing IT experience preferred).
• A certification & Microsoft MCP Certified a plus. TOP 2 required skills 1.) Deskside Support 2.) Customer Service.
• Interviews will start immediately, 2 rounds and possible on-site visit.
• Candidate must live near Chicago IL 60661.

Our client is a leading IT organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.