You haven't searched anything yet.
Accepting Applications until Filled
Who We Are
Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.
Job Summary
This position requires solid people skills, a preference for collaboration, and the ability to apply broad experience and wide-ranging technology skills to a fully online technology environment of 200 users in 20 metro area locations. The job is well-suited for an IT generalist to provide deskside and remote technical support, troubleshoot and solve technical issues, monitor day-to-day operations, manage computer lab hardware, onboard/offboard staff, provide technical assistance for audiovisual systems, respond to end-user questions, and collaborate with the rest of the department and our managed services provider to maintain and improve the technologies used by PPL. Apply your professional expertise, judgment, and skills to improve the efficiency and effectiveness of PPL’s work.
Essential Duties and Responsibilities:
Supervisory Responsibilities: This position has no supervisory responsibilities
Minimum Qualifications :
Preferred Qualifications :
Education and/or Experience:
PPL's work is now a Hybrid Model. Our Hybrid Model refers to the split between working in the office or onsite at satellite locations (60%) and home (40%) of the time. A 5-day work week equates to three days working in the office and the opportunity to work from home for the other two days.
Salary: $55,000-$65,000 Yr., DOQ
Benefits Based on Eligibility: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.
How to Apply:
Qualified candidates can apply online. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. Include a cover letter and resume.
PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve, those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.
PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.
In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.
Full Time
$82k-106k (estimate)
07/28/2023
04/24/2024
ppl-inc.org
Minneapolis, MN
200 - 500
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.