Full-Time Technical Support Specialist at Project for Pride in Living Available Openings: 1 Posted Date: June 22, 2021 Industry: Non Profit Youth Friendly Pay Type: Salary Compensation: $55-$65,000.00/yr., DOQ Education Preferred: Yes Education Level: Certification E-Verify: Yes Criminal Background: Case-by-Case Review Accepting Applications until filled.

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need to survive and thrive. We are eager to welcome others to our team dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.

Job Summary:

PPL is in search of a talented Technical Support Specialist to join its Information Technology team. The Technical Support Specialist provides technical assistance and support related to PPL's environment by responding to end-user questions, monitoring day-to-day operations, isolating problems, and identifying and implementing solutions. Provide installation and upgrades of hardware and software applications; maintain PPL's technical environment utilizing industry best practices and building solid and positive relationships with PPL staff.

The ideal candidate will have a demonstrated technology experience, valid Microsoft certification, and at least 2 years of experience with Microsoft365 support of Outlook, Teams, and SharePoint. The preferred candidate is a solid team member with strong troubleshooting skills, excellent communication, customer service skills, and comfortable working with and supporting people from diverse backgrounds, identities, social-economic statuses, and experiences.

This position is a fantastic opportunity for an entry to mid-level IT professional looking to move their career to the next level.

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.

Salary: $55,000-$65,000/yr., DOQ

Temporary remote work available during COVID-19, but you may need to go on-site from time to time. Safety measures are in place at all PPL sites.

How to Apply:

Qualified candidates can apply online via this link . Include a cover letter and resume. The hiring process includes phone screens and virtual/ in-person interviews, references, and background checks for final candidates.PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. Questions about the position can be sent to hr@ppl-inc.org.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm all newly hired employees' identities and employment authorization.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.

**Responsibilities**

Job Responsibilities:

Provide technology-related customer service and professionalism in support of PPL's mission and culture. Respond to all levels of support tickets, including those requiring an in-depth understanding of PPL's technical environment. Perform maintenance and support functions for assigned technologies within PPL's infrastructure. Coordinate project efforts for technology upgrades or implementation projects; coordinate technology components of new building construction. Act as technology focal point for assigned PPL properties. Collaborate with other PPL technical resources; share knowledge with others and gain understanding from others, including full-time staff, work-study students, third-party support resources. Identify opportunities for improvement in processes within IT and PPL organizations. Understand security issues/concerns and educate end-users on how to protect the PPL technical environment. Maintain documentation of information systems, including site-specific systems and configurations. Perform work assignments at various PPL buildings and locations, as needed.

A detailed job description is available upon request or when selected for the next phase of the hiring process.

Supervisory:

This position is not directly responsible for staff supervision.

**Qualifications**

Minimum Requirements:

Required three years of technology experience. Valid certification, Associate or Bachelor degree, preferred. Microsoft certification and/or 3 years of experience managing a Windows enterprise environment; willingness to work toward further certification. 2 years of experience with Microsoft365 support of Outlook, Teams, and SharePoint. Basic understanding of VMware; network monitoring and troubleshooting; information security; PC setup/configuration/troubleshooting/repair; Experience with Microsoft Azure and desktop imaging would be a plus. Solid teamwork and troubleshooting skills. Excellent communication and customer service skills. Ability to multitask and deal with conflicting priorities and time-sensitive issues. Ability to drive a motor vehicle; must have a current driver's license and proper auto insurance.