Who We Are

CloseSimple is a Property Tech (Proptech) SaaS company based in Minneapolis, MN. At CloseSimple, we help Title & Escrow companies provide an elevated experience throughout the life of a Real Estate transaction. We build the software and systems that power the most efficient closing companies in America, connecting Buyers, Sellers, Realtors, Lenders and Attorneys to ensure everyone stays in the loop and on the same page.

What You'll Do

Technical Success Managers harness their impressive people skills while working closely with business and technical teams during customer journeys to ensure successful product implementations of CloseSimple.

Key Responsibilities

• Facilitate smooth, consistent standard implementations and testing procedures by product type and TPS.
• In conjunction with CSMs; prepare for, participate in, and occasionally lead calls with customers; asking the right questions and arranging the appropriate next steps, while ensuring continued alignment with customer expectations toward successful rollout and adoption of any product/feature sold.
• Provide informed guidance for standard and non-standard technical needs and requests.
• Use JSON, JavaScript, and HTML to support seamless configuration.
• Provide feedback and solutions for continuously improving the technical experience, creation and upkeep of associated documentation.
• Liaise between customers and cross-functional internal teams while troubleshooting technical issues that arise with new and existing customers.
• Consistently meet deadlines and provide timely responses to internal and external inquiries

What You'll Bring
Requirements

• Experience working in a customer-facing implementation role, leading technical discussions with both technical and non-technical stakeholders, explaining complex processes / information in simple terms, and adapting communication style for different customers.
• Ability to be a key participant in several customer calls and Zoom meetings every day
• The ability to thrive in a fast-paced environment, learn on the job, embrace challenges and change, and champion success as a unified team.
• Proactive approach toward researching, troubleshooting, and solving complex software issues
• Strongly prefer experience reading and writing code in JavaScript / JSON and HTML
• Strengths that include obsessive attention to detail, adaptability, critical thinking, emotional intelligence, proactivity, and time management
• Experience working with Title software is a plus.

Close Simple Core Values

• Ownership
• Candor
• Authenticity
• Growth
• Unity

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