580 Service Manager Jobs in Miami, FL
Potamkin Payroll is Hiring a Service Manager Near Miami, FL
As a Service Manager at Potamkin Hyundai, you will be responsible for overseeing the daily operations of the service department. You will lead a team of technicians and service advisors to ensure exceptional customer service, efficient workflow, and the highest standards of vehicle maintenance and repair. Your role will involve managing customer inquiries, scheduling appointments, coordinating service tasks, and optimizing departmental performance to achieve organizational objectives.
Responsibilities:
- Lead, mentor, and motivate service department staff, including technicians, service advisors, and support personnel.
- Set performance goals, provide regular feedback, and conduct performance evaluations.
- Foster a positive work environment that encourages teamwork, collaboration, and professional growth.
- Ensure compliance with dealership policies, procedures, and safety regulations.
- Greet customers and address their service needs promptly and courteously.
- Handle customer inquiries, complaints, and escalations with professionalism and empathy.
- Work closely with service advisors to communicate service recommendations, estimates, and updates to customers.
- Ensure timely completion of service jobs and maintain open communication with customers throughout the process.
- Oversee the scheduling and allocation of service appointments and repair orders.
- Monitor workflow and resource allocation to maximize efficiency and productivity.
- Coordinate with parts department to ensure timely availability of necessary components and accessories.
- Manage inventory levels of parts and supplies, and oversee procurement as needed.
- Implement and maintain quality control measures to uphold service standards and customer satisfaction.
- Develop and implement strategies to drive service department revenue and profitability.
- Monitor key performance indicators (KPIs) such as labor efficiency, gross profit, and customer retention.
- Analyze financial reports and trends to identify areas for improvement and cost-saving opportunities.
- Work closely with dealership management to develop annual budgets and forecasts for the service department.
- Ensure compliance with manufacturer guidelines, warranty procedures, and service campaigns.
- Maintain accurate records of service transactions, repairs, and warranty claims.
- Prepare regular reports on departmental performance, including revenue, expenses, and customer satisfaction metrics.
- Stay informed about industry trends, technological advancements, and regulatory changes affecting the automotive service sector.
- Potamkin Hyundai is an equal opportunity employer and offers competitive compensation and benefits packages. If you are passionate about automotive service excellence and possess the required qualifications, we encourage you to apply for the Service Manager position and join our dynamic team.
Job Summary
Full Time
$85k-110k (estimate)
03/15/2024
05/13/2024
The job skills required for Service Manager include Customer Service, Leadership, Customer Satisfaction, Scheduling, Collaboration, Automotive Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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