Braman Miami is actively looking to add an Experienced Automotive Service BDC Manager to our growing team! The Service BDC Manager is responsible for monitoring the BDC team and ensuring the team continuously provides exceptional customer service. BMW experience is a plus.

Benefits:

• Most competitive salary in the industry.
• Medical, dental and vision plan.
• 401(k) savings plan.
• Accident & critical illness insurance.
• Paid vacation.
• Paid training.
• Employee Lease programs and much more.

Service BDC Manager Duties and Responsibilities:

• Ability to direct a team of employees across multiple franchises and adhere to all brand and management standards.
• Manage the workflows, and coordinate staff schedules to meet business needs.
• Hire and maintain all BDC staff and conduct ongoing training.
• Supervise and regularly review the performance of the BDC team. Including inbound phone connectivity rate, appointments set rate, and satisfaction of calls will be measured.
• Performs analysis on BDC activity to identify trends and enhancement opportunities.
• Frequent coaching to improve BDC staff performance and ensure the team provides exceptional customer service in a fast paced work environment.
• Resolve BDC customer service concerns or collaborates to resolve with the management team.

Qualifications:

• Bilingual in English and Spanish is a MUST.
• Excellent communication, listening and organizational skills.
• Possess a courteous, friendly, and outgoing demeanor.
• Ability to speak and communicate clearly.
• Basic computer skills.
• Valid driver’s license and able to submit to a driving record check.
• Ability to work in a technology-oriented environment.

Job Type: Full-time

Salary range: Starting at $75,000 to $125,000 based on experience.

Work Location: In person

Begin your career in automotive sales today!