Description

Ocean Cadillac is part of one of the best automotive groups (Murgado Automotive Group) in the country. We strongly believe that our team is what makes our dealerships best in class. When you join our team, you become more than an employee; you become part of a friendly, tight-knit family. We care about you and your dreams, ambitions and goals. And the opportunity for growth is endless. We only promote from within our company and the sky is the limit.

Come and join our team!

Summary:

We are looking for Service Manager who can provide excellent customer service and at the same time meet compliance regulations. The ideal candidate has General Motors experience.

Benefits:

• Medical, dental & vision plan
• 401(k) savings plan
• Supplemental Insurances
• Paid time off
• Flexible Spending Accounts (Medical & Dependent Care)
• Employee Assistance Program

Responsibilities:

• Follow and enforce all company policies and procedures
• Manage office and shop personnel and daily operations.
• Ensure quality of work, attitude and performance meet or exceeds customer satisfaction goals.
• Direct the smooth, orderly and organized operation of the store.
• Maintain a personal positive attitude and positive communications at all times.
• Assign work orders to the technicians.
• Ensure target margins are achieved.
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job.
• Serve as the primary communications interface to the customers, before, during and after service.
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
• Answer customer calls with enthusiasm and a smile in your voice.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
• Other duties may be assigned.

Requirements:

• 3 years of experience in a similar role and in the automotive industry
• General Motors experience preferred
• Knowledge in all aspects of general maintenance repairs
• Communication skills communicate effectively with others
• Time management manage one’s own time and time of others
• Strong customer service skills
• Willingness to solve new problems
• Advance computer skills
• Personal and professional integrity
• Clean driving record & valid driver’s license
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications