901 Assistant Service Manager Jobs in Miami, FL
Potamkin Payroll is Hiring an Assistant Service Manager Near Miami, FL
As the Assistant Service Manager at our dealership, you will play a key role in supporting the Service Manager in overseeing the daily operations of the service department. You will assist in managing a team of service advisors, technicians, and support staff to ensure the efficient and effective delivery of automotive maintenance and repair services. Your strong leadership skills and technical expertise will contribute to the overall success and profitability of the service department.
Responsibilities:
- Support the Service Manager in recruiting, training, and developing a skilled and motivated team of service advisors and technicians.
- Provide guidance, coaching, and performance feedback to service department staff to ensure high levels of productivity, quality, and customer satisfaction.
- Foster a positive and collaborative work environment that promotes teamwork, professionalism, and continuous improvement.
- Assist service advisors in addressing customer inquiries, concerns, and complaints in a timely and professional manner.
- Monitor service advisor interactions with customers to ensure that service recommendations are clear, accurate, and aligned with customer needs and expectations.
- Implement strategies to enhance customer satisfaction and loyalty, such as follow-up calls, service reminders, and customer feedback surveys.
- Assist in planning and scheduling service appointments, ensuring that work is assigned efficiently and completed within the specified timeframe.
- Monitor service department workflow and technician productivity to optimize service capacity and minimize wait times for customers.
- Coordinate with parts department staff to ensure timely availability of parts and accessories needed for service repairs.
- Oversee service department facilities and equipment maintenance to ensure safety, reliability, and compliance with regulatory requirements.
- Ensure that service repairs and maintenance procedures are performed according to manufacturer specifications, dealership standards, and industry best practices.
- Conduct regular inspections and audits of service work to verify quality, accuracy, and compliance with warranty and service contract requirements.
- Maintain accurate records of service transactions, including repair orders, service reports, and warranty claims documentation.
- Monitor key performance indicators (KPIs) and service department metrics to assess performance against goals and objectives.
- Prepare regular reports and presentations for dealership management, providing insights and recommendations for improving service department efficiency and profitability.
- Collaborate with the Service Manager and other department heads to develop strategies and action plans for achieving service department targets and objectives.
- Join our team and contribute to the success of our dealership's service department by providing exceptional leadership and support to our service team!
Job Summary
Full Time
$73k-95k (estimate)
03/13/2024
05/12/2024
The job skills required for Assistant Service Manager include Scheduling, Leadership, Customer Satisfaction, Teamwork, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Service Manager. You can explore the career advancement for an Assistant Service Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Service Manager job description and responsibilities
Manage and maintain computerized service requests to track service operations and close completed orders.
02/28/2022: Tacoma, WA
Manage facility to achieve target revenue generation by maintaining service department efficiently.
03/14/2022: Huntsville, AL
Monitor all service inquiries and procedures to ensure completion of all clients’ requirements.
02/03/2022: Elyria, OH
Responsible and accountable for service delivery, asset deployments, and respond to requests from customers by phone, e-mail, or chat.
01/22/2022: Lorain, OH
They are also responsible for tracking service operations, coaching and training staff members, and administering payroll.
02/12/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Service Manager jobs
The necessary certifications that Assistant Service Managers must have to succeed are Automotive Sales Professional and Associate Service Executive (ASE).
02/11/2022: Moline, IL
The type of business an assistant service manager works for will determine their exact tasks and responsibilities.
02/01/2022: Las Cruces, NM
To write an effective assistant service manager job description, begin by listing detailed duties, responsibilities and expectations.
01/11/2022: Utica, NY
Resolve queries or complaints professionally, maintaining a polite manner at all times.
03/10/2022: Chattanooga, TN
Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.
03/01/2022: Florence, AL
Step 3: View the best colleges and universities for Assistant Service Manager.
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