66 Service Logistics Assistant Jobs in Miami, FL
The Hackett Group Inc. is Hiring a Service Logistics Assistant Near Miami, FL
The SLA provides customer support and customer service in company and ensures to accomplish with internal processes during life cycle of incidents. Oversees and optimizes main processes related with the quality of service. Monitors the staff availability and skills of support team, coordinates and dispatch main activities.
Coordinates schedules for Technical Support activities on a daily basis. Internal QA reviewer. Collects metrics for Trend Analysis. Monitors resource utilization and assignments. Engage Account Management for decision making on Service Level Management. Supports and coordinates Incident Management Process overseeing compliance practices. Ensures turn-over logistics collecting information in order to compile a proper hand over – take over procedure for every shift. Follows up overnight activities and weekend shifts. Incident Management Tool Maintenance and Administration
Job Summary
Full Time
IT Outsourcing & Consulting
$41k-51k (estimate)
07/04/2023
05/26/2024
thehackettgroup.com
PLANO, TX
1,000 - 3,000
1991
TOM GRIPMAN
$10M - $50M
IT Outsourcing & Consulting
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About The Hackett Group Inc.
The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking firm to global companies, offering digital transformation including implementation of leading enterprise cloud applications, workflow automation and analytics that enable digital world class performance. Drawing from our unparalleled IP from nearly 20,000 benchmark studies with the worlds leading businesses including 93% of the Dow Jones Industrials, 91% of the Fortune 100, 80% of the DAX 30 and 55% of the FTSE 100 captured through our leading benchmarking platform, Qu...antum Leap, and our Digital Transformation Platform (DTP), we accelerate best practices implementations. More information on The Hackett Group is available at: www.thehackettgroup.com, info@thehackettgroup.com, or by calling (770) 225-3600.
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