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Customer Interaction: Interacting with customers to understand their service needs, concerns, and requests. Providing excellent customer service and addressing any questions or issues they may have.
Service Requests: Receiving and documenting service requests, either in person, over the phone, or through electronic communication.
Work Orders: Creating detailed work orders that outline the services to be performed, including repairs, parts needed, labor involved, and estimated costs.
Estimates: Providing customers with accurate estimates of service costs and timelines based on the identified issues and necessary repairs.
Scheduling: Coordinating appointments for service with the service department's availability and the customer's preferences.
Communication: Keeping customers informed about the status of their service, any unexpected findings during diagnostics or repairs, and any changes in estimated costs or completion times.
Parts Management: Ordering necessary parts for repairs and ensuring they are available when needed.
Documentation: Maintaining accurate and organized records of service transactions, work orders, customer information, and other relevant data.
Problem-Solving: Addressing any issues that arise during the service process, such as changes in scope, delays, or customer concerns.
Quality Control: Ensuring that completed work meets quality standards and that customers are satisfied with the service provided.
Billing and Invoicing: Handling billing and invoicing processes, ensuring accurate and timely invoicing for completed services.
Technical Knowledge: While not always required, having some technical knowledge about the types of services being offered can be beneficial, as it helps in understanding customer needs and effectively communicating with technicians.
Requirements:
· Bilingual (Spanish/English)
· Dynamic
· Proactive
· Excellent interpersonal and communication skills
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
Day range:
Shift:
License/Certification:
Work Location: In person
Full Time
$39k-57k (estimate)
01/06/2024
05/22/2024
The job skills required for Service Writer Assistant include Customer Service, Scheduling, Communication Skills, Problem Solving, Quality Control, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Writer Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Writer Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Writer Assistant positions, which can be used as a reference in future career path planning. As a Service Writer Assistant, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer Assistant. You can explore the career advancement for a Service Writer Assistant below and select your interested title to get hiring information.