Overview:

When you join the PharmaGenetics INC team you will be apart of a growing, dedicated staff who help to get safe, accurate, and timely medication to those who need it most. As a Pharma Product Manager you will perform day-to-day operations, administrative activities.

Position Summary

The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna’s window to our members, providers, physicians and hospitals.

Required Qualifications

• Experience in a production environment.
• Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction / high volume-based environment

Preferred Qualifications

• Microsoft Office Suite
• At least one year in a call center setting

Education High School Diploma, G.E.D. or equivalent experience

PharmaGenetics INC an EOE/AA employer, we make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

Job Type: Full-time

Pay: $45,100.00 - $49,962.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person