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The Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
Responsibilities include but are not limited to:
● Answer incoming phone calls on the first ring
● Process customer policy change requests
● Work daily service alerts received at the agency
● Cross-sell products to existing agency customers
● Schedule appointments for sales staff to meet prospective customers
● Ask each customer for referrals and explain our referral program
● Proven track record of trustworthiness, dependability, and ethical behavior
● Excellent communication skills: written, verbal, and listening
● Must be willing to attain a P/C or L/H license with company assistance
● Must have strong interpersonal communication skills
● Must be motivated and determined
● Must be coachable
Full Time
$40k-50k (estimate)
05/10/2024
06/22/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.