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At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.
About the Role
As a member of Persona’s Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise and Core customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services. You’ll be responsible for onboarding new customers, managing relationships with existing customers, and strengthening customers’ engagements with Persona through renewals and expansion.
This isn't your typical Customer Success role. At Persona, you will be a key contributor on a fast-growing go-to-market team working cross-functionally across sales, engineering, product, and marketing. Our Customer Success Managers have directly influenced business outcomes, impacted Persona's product roadmap by synthesizing customer feedback, and driven revenue growth through deepened platform adoption.
\nWhat you'll achieve
Compensation & Equity
For this role, the estimated base salary range is between $120,000 - $150,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.
Benefits and Perks
Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, monthly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others.
While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Full Time
Wholesale
$134k-186k (estimate)
03/10/2024
05/09/2024
uploadpersona.com
Seattle, WA
<25
Wholesale
The job skills required for Enterprise Customer Success Manager (SF/NYC) include Customer Success, Leadership, Account Management, Planning, Problem Solving, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Customer Success Manager (SF/NYC). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Customer Success Manager (SF/NYC). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enterprise Customer Success Manager (SF/NYC) positions, which can be used as a reference in future career path planning. As an Enterprise Customer Success Manager (SF/NYC), it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Customer Success Manager (SF/NYC). You can explore the career advancement for an Enterprise Customer Success Manager (SF/NYC) below and select your interested title to get hiring information.
If you are interested in becoming an Enterprise Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Enterprise Customer Success Manager job description and responsibilities
Enterprise Customer Success Manager manages and develops sales plans for a team of account managers
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Making sure to set expectations upfront of achievable metrics that can be used to measure the success of the business.
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Ensures that account managers meet the ongoing needs of clients and prospects clients.
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The Customer Success Manager will be responsible for managing major accounts.
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Customer success managers look out for their customer’s business and work with them to find solutions to pain points.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Enterprise Customer Success Manager jobs
Define the Core Business Driver for Customer Success.
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Develop a customer success strategy.
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Listen carefully to stay one step ahead.
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Hire the right people from the start.
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Earn the professional CSM certifications.
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Step 3: View the best colleges and universities for Enterprise Customer Success Manager.