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DIRECTOR, CUSTOMER SUCCESS
THE COMPANY:
Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Based in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.
SUMMARY OF ROLE:
Element Science is a leading medical device company dedicated to revolutionizing healthcare through innovative and life-changing technologies. As we embark on a new phase of growth, we are seeking a dynamic and experienced professional to join our team as the Director of Customer Success. This role presents a unique opportunity to build the customer service, team from the ground up, contributing to the success of our groundbreaking defibrillator as we prepare to commercialize.
The Director of Customer Success will establish our first product's commercial support infrastructure including systems, structure, protocols, and customer interactions at Element Science. This individual will be responsible for establishing and developing a world-class team that ensures an exceptional customer experience for our clients, healthcare professionals, and patients.
We have a hybrid environment and this position can be based in either our San Francisco or Redwood City, CA office.
RESPONSIBILITIES:
QUALIFICATIONS:
BENEFITS:
Element Science offers a very competitive salary and benefits package including, but not limited to:
The salary for this exempt-level position will be based on experience and qualifications within an established pay range.
Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.
At this time, we are unable to offer relocation assistance at Element Science.
Full Time
$166k-208k (estimate)
05/02/2024
05/20/2024
elementscience.com
SAN FRANCISCO, CA
25 - 50
2013
Private
UDAY N KUMAR
<$5M
Scientific Services
Element Science develops a wearable therapeutic device that detects and treats arrhythmias.
The following is the career advancement route for Director, Customer Success positions, which can be used as a reference in future career path planning. As a Director, Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Success. You can explore the career advancement for a Director, Customer Success below and select your interested title to get hiring information.