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SENIOR COMPLAINTS SPECIALIST
THE COMPANY:
Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Based in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.
SUMMARY OF ROLE:
The Senior Complaints Specialist is a key addition to the Quality Assurance team. This role will lead the complaint handling process, MDR reporting, and EU Vigilance processes. Collaborates with cross-functional teams to address customer concerns and improve product quality. If you have a proven track record of handling and managing those Quality System elements, we would love to talk to you.
RESPONSIBILITIES:
QUALIFICATIONS:
BENEFITS:
Element Science offers a very competitive salary and benefits package including, but not limited to:
The salary for this exempt-level position will be based on experience and qualifications within an established pay range.
Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.
At this time, we are unable to offer relocation assistance at Element Science.
Full Time
Scientific Services
$48k-60k (estimate)
05/08/2024
07/07/2024
elementscience.com
SAN FRANCISCO, CA
25 - 50
2013
Private
UDAY N KUMAR
<$5M
Scientific Services
Element Science develops a wearable therapeutic device that detects and treats arrhythmias.