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Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities.
With Ongo, an expert in the health and wellness space can build and grow their own digital subscription business - with their very own branded mobile app. The apps have top-notch functionality comparable with market leaders like Nike Training Club and Calm, but require no design or coding (power to the people!). We work with leading experts across categories of exercise, nutrition, sleep, mindfulness, relationships, addiction, and more.
We're backed by passionate investors who have built multiple billion dollar companies, and we're working with some of the leading experts in the world to empower people to reach their full potential. We're all excited about the opportunity to make a real and measurable impact on health!
Customer Success.
You will be joining as our first customer success hire. This is an opportunity to be part of the founding team and help us set the foundation for smart and caring service.
Own: You will be singularly responsible for:
Assist: You will be involved, or collaborating with other team members on:
Within 1 month, you'll...
Within 3 months, you'll...
Within 6 months, you'll...
Within 12 months, you'll...
You live a life of cheerful service, you care about your customers, and you were born to solve problems with a smile. You love helping people and seeing the impact on the whole business. And these experiences help, too:
If you're chosen to join our team, you'll have the opportunity to build an exciting new customer success team from an early stage in a well-supported company. You will be driving high level decisions across our customer success pipelines, with a fair amount of hands-on opportunities to support products that actually help people lead healthier, happier lives.
You bet there are! You'll get competitive salary and equity. We're a health company, so we care about that stuff - you'll also get great medical and dental coverage. And we emphasize strong work/life balance - we'd be hypocrites not to!
And there are plenty of opportunities for you to grow through conferences, training, and more. Plus you get to work with some great people 😃
Full Time
$104k-139k (estimate)
03/09/2024
05/08/2024
cbrsalliance.org
Beaverton, MI
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.