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PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
We’ve raised $5.5m led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.
Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
Customer Focused: Build and maintain strong, long-lasting customer relationships, understand their needs, and ensure their satisfaction with the PermitFlow software.
B2B Software Customer Success Expert: Managed customers with 5-6 figure ACVs, and possess the proactiveness, thoroughness, and detail-orientation needed to be successful.
Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
Analytical: Willing and able to gather, format, and interpret data to leverage in customer conversations. You are comfortable using numbers to defend your opinions.
As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base, and develop and iterate on processes.Â
Manage a book of business comprised primarily of contractors and developers
Own customer rollout, lifecycle management, renewal and expansion for your book of business
Build and maintain stakeholder relationships with decision makers and influencers
Work in close partnership with our permit operations team to ensure customers are satisfied with the value they’re getting from our software and service
Effectively build and project-manage intervention plans for at-risk customers
Engage with product and operations leadership to provide user feedback and inform the product roadmap
Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities.
2-3 years of experience within the early stage tech startup space
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Self-motivated and driven, with a passion for building strong customer relationships
Willing to dive in head first in the face of challenges and ambiguity
Experience in the construction industry (and ideally permitting) is a strong plus
Competitive salary and equity packages
Home office & equipment stipend
Flexible working hours & unlimited PTO
Health, dental, and vision insurance
Full Time
$127k-180k (estimate)
03/27/2024
05/26/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.