About the role:

Samsara’s Customer Outcomes organization is responsible for the end-to-end customer journey, ensuring that customers receive the business value intended through their investment and that they become strong advocates for our platform and services. 

We’re searching for a driven, entrepreneurial leader to lead and drive the Strategic Customer Success strategy. This team of Strategic Customer Success Managers is responsible for maximizing the value a customer receives from their Samsara deployment. With 20,000 fleets served worldwide, the Customer Success Team represents a large opportunity to deepen and expand Samsara’s customer relationships and significantly contribute to sales objectives. This is a highly visible role that will work closely with Sales, Product Management, Technical Support, Finance, and Operations.

In this role, you will: 

• Define and drive strategy for the Strategic Customer Success team 
• Hire, develop, and retain a team of Strategic Customer Success Managers across the US and Canada
• Own the overall success of our largest customers, ensuring a world-class customer experience
• Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams
• Collaborate cross-functionally to rapidly improve the customer journey
• Do what it takes to deliver upon our commitments and forge enduring customer partnerships
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 10 years of relevant experience
• Structured thinker with the ability to create and execute a cohesive strategy
• Track record of working cross functionally to gain consensus from multiple stakeholders and create step changes in business operations 
• Strong empathy towards customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue SaaS business models
• Strong project management, analytic, and organizational skills
• Strong executive communication and presentation skills