Director, Customer Success Enablement 

Job Details

6sense is seeking an insightful, hardworking, humble, and creative enablement leader that is passionate about helping others succeed. 6sense is experiencing rapid growth, so we’re looking for someone who truly thrives in a fast-paced environment. 

This individual has a track record of success leading Revenue Enablement teams and is excited to develop their people while crafting high-impact programs across our Customer Success Organization.

Our Customer Success Organization is made up of four pillars: CS Leadership, Customer Success Management, Professional Services, and CS Operations. Each pillar is vital in supporting our customers through strategic partnership, driving growth and maturity of 6sense usage and ultimately ensuring our customers realize business value from their investment with 6sense.

As the strategic leader of Customer Success Enablement, you will be responsible for partnering with Customer Success Leadership, Business Operations, Product, Marketing and the broader Global Revenue Enablement team to design and deliver enablement programs that help the Customer Success Organization achieve key strategic goals for our customers and the business. You’ll use your leadership skills to define and own the enablement strategy, drive execution of key initiatives & communicate business impact. Your ability to measure and action on data will be an essential aspect of the role. 

Key Responsibilities

• You will be responsible for partnering with CS Leadership, CS Operations, and CS Programs to define strategy, drive execution, and communicate business impact
• Work together with CS Leadership to drive the Enablement strategy across our four CS Organization
• Lead and develop a high-performing team of go-to-market enablement professionals. Provide coaching, mentorship, and guidance to drive individual and team success.
• Partner with management, high performing reps and key cross-functional partners to uncover business needs, design learning programs, launch, iterate, and measure impact.
• Build and manage repeatable and scalable enablement programs and strategies for your audiences
• Collaborate with the broader Global Revenue Enablement team to develop & deliver global enablement initiatives across our entire CS org
• Support the definition and implementation of practices vital to scale global customer success across multiple products, geographies, and segments.
• Identify opportunities & proactively pursue initiatives for how we can drive stronger collaboration across Sales and CS to ensure a seamless customer experience
• Partner with Marketing and Product teams to ensure sales and success teams are enabled in a timely, relevant manner with product launch/ release, pricing, packaging, competitive intelligence, and content.

What you should have

• 2-5 years of experience leading Sales or Customer Success Enablement teams
• Preferred: 5 years customer success, account management or sales enablement
• Highly proficient at building trust with senior level Sales or Customer Success Managers & leadership
• Strategic thinker with the ability to execute
• An exceptional coach that can bring out the best in their teams and is committed to professional development of their team members and leaders
• Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making
• Experience and a strong point of view on GTM Methodology, including how CS, Sales, Marketing, and Partnerships work together
• You embrace ambiguity and enjoy finding order and simplifying process 
• Comfortable working in a fast-paced, dynamic, team environment
• Highly collaborative with a strong ability to lead cross functional project teams

Additional Information

Director, Customer Success Enablement will report to the VP, Revenue Enablement

Ability to travel (~20%)

Location: NYC, Austin, San Francisco, Remote

Base Salary Range: $139,763 to $214,303. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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