Description

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Banquet Manager is responsible for delivering an exceptional experience to banquet guests by efficiently organizing and coordinating banquet staffing, set-up, service and breakdown for all food and beverage functions in accordance with brand and company standards. They will deliver outstanding food and drink service at hotel banquet functions and make sure function space visually appealing and present the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include team training, development, performance management as well as quality control. The Banquet Manager will also promote a positive and engaging work environment through effective, consistent and professional communication and leadership, collaborating closely with other departments such as Sales, Food and Beverage kitchen staff and Front Desk team. In addition, the Banquet Manager will have full responsibility for overseeing and managing all day-to-day banquet operations, demonstrating a proactive approach to securing adequate supplies, maintaining equipment in good repair, and continuously seeking for more efficient and effective ways to provide consistent and desirable banquet events.

Essential Functions:

• Understand Banquet Event Orders to safely, efficiently set up and break down events using in-room clearing and aisle tray breakdown buffet procedures.
• Help Lead Banquet Server set up and break down buffet or other special food service tables and equipment with the ability to lift and carry up to 20 pounds.
• Efficiently complete prep and side work to enable focused guest care and maintain an orderly, clean station during events.
• Must be able to handle a variety of guest service situations professionally in a manner consistent with company standards.
• Actively participate in Banquet Order Event meetings; review all banquet orders timely and routinely to ensure a complete understanding of guest needs;
• Ensure appropriate staff, equipment and supplies are on hand to satisfy guest needs

Qualifications:

High School Diploma or equivalent; Additional education, training, and/or certification(s) a plus. A minimum of three to five (3-5) years of Hotel Banquet Management Operations experience. ServSafe certified or equivalent.

Qualifications

Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA’s):

Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests’ needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.

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Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year.

Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose

“Performance Hospitality is proud to be an Equal Opportunity Employer.

Drug-free Workplace