Wurzak Hotel Group is looking for a Banquet Houseman responsible for ensuring that all food and beverage service for functions in the banquet department are served according to standards. Banquet Housemen work to ensure the perfect execution of large dinners, receptions and events that require food and beverages. Banquet Housemen are the front of house for these events, making sure that the tables are decorated correctly, the food is presented well, and service goes off without a hitch. They are the liaison to the chefs and cooking staff in the back, letting them know what food needs to be replenished.

General Requirements

• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Respond in positive, calm tone to guest and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Transport necessary supplies from storage areas to service area.
• Fold napkins, set linen/skirting on tables.
• Set tables according to service standards.
• Set up all condiments and beverages.
• Ensure a sufficient supply of all silverware, glassware, and chinaware for service.
• Greet guests as they arrive and assist them with seating at tables.
• Monitor surrounding and report concerns to supervisor.
• Open and serve wine/champagne bottles.
• Serve all food courses and beverage items to guests in accordance with function requirements and Hotel standards.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
• Complete closing side duties.
• Attend training, meetings, and other department events, as scheduled.
• All other duties as assigned by manager.

Banquet Housemen should be available for flexible work hours (weekends and extended eight-hour days) and variable schedules (days, nights, weekends, holidays, etc.).

Education and Experience

• High school diploma or GED
• Has at least 2-3 years of experience as a Banquet Houseman or Houseman in an upscale restaurant, or full-service hotel.
• Familiarity with hospitality industry practices preferred
• The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality.
• Enjoys working with people and working on a team.
• Has a proven passion and ability to anticipate and exceed our guests' needs.
• Has knowledge of banquet preparations and operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends the importance of complying with applicable federal, state, and local health and safety regulations.

Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development
• Employee lunches and recognition programs

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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